WHAT TOWNS CAN RECEIVE FREE DELIVERY?
Wethersfield, Glastonbury, Cromwell, Rocky Hill, Newington, and Berlin, Connecticut with a purchase using code "FREEDELIVERY"
WHAT IS YOUR SHIPPING POLICY?
All orders are normally processed within 3-7 business days in the order that we receive them. (Unless noted within the listing) We ship all items from our location in Connecticut with the exception of a few that have noted "Shipping by Vendor" in the description. You should receive an email with your tracking information once items are ready to ship. Orders are processed Monday - Friday with the exception of holidays. We charge a flat rate of $8.95 for all orders unless the order is over $100.00 in which shipping is free.
WHAT IS YOUR RETURN POLICY?
Item is eligible for returns if stated in it's product description. If an item is eligible for returns, please email us at TheNutmegHome@gmail.com with your return request. Product must be unused and in original packaging. Customer is responsible for paying and shipping item back to us within 15 days of purchase. Item will be refunded once shipment is received.
If an Item is not eligible for returns - that item can not be returned unless damaged in shipment. Picture of damaged item will be submitted to TheNutmegHome@gmail.com within 5 days of purchase.
HOW LONG DOES SHIPPING TAKE?
Orders processed here will take 3-5 business days. Please allow 7-10 days for standard ground shipping. If an expedited option is chosen please default to those guaranteed delivery times. We use all major carriers and local courier partners. We appreciate your support and generosity during these times.
HOW CAN I TRACK MY ORDER?
You will receive a notification email upon shipment with a link to track your package. Please reach out to the specific postal service for more information once your package has been shipped.
DO YOU OFFER INTERNATIONAL SHIPPING?
Unfortunately we do not at this time.
HOW CAN WE CONTACT YOU?
You can reach us by email at TheNutmegHome@gmail.com for all inquiries.
CAN YOU COMBINE DISCOUNT CODES?
Unfortunately, discount codes cannot be combined. Discount codes can also not be used on Sale Items.
WHAT DO I DO IF I NEED TO CHANGE MY SHIPPING ADDRESS?
Please contact our customer service team by email at TheNutmegHome@gmail.com and someone will be able to assist you. If your product has already been processed and shipped, The Nutmeg Home will not be able to change your shipping address and takes no responsibility for the shipped products. Please take a moment to double check your shipping address upon checking out.